Refund policy

Return & Exchange

Our promise

The satisfaction of our customers is at the heart of our priorities. We aim to offer personalized customer service tailored to your needs, making your shopping experience even more enjoyable. One less thing to worry about for your vacation under the sun!

 

Customer service

If you have any questions or would like more information about our products, contact us by email at info@lilys-summer.com. We will respond within 24 hours or the next business day if applicable. You can also contact us directly on the online shop by instant messaging located at the bottom right of the website under the tab "chat". We are happy to answer your questions and advise you in real time every working day between 9am and 5pm.

 

Return and exchange policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, or the item doesn't fit you as you wished, it will be our pleasure to accept your return. Please note that for inventory and logistics reasons, we do not issue refunds, only credit store or exchange. Your return must meet the following conditions:

- Items must be at regular price.

- The item must be returned to our workshop within 14 days from the date of the order.

- All items must be returned in their original conditions unworn, washed or damaged with the labels and tags attached to the products.

Refund

For inventory and logistics reasons, please note that we do not issue refunds. If you have any questions about this, it will be our pleasure to give you more information. You can contact us at info@lilys-summer.com.

CLEARANCE ITEM

Sale items or items purchased during a flash sale/promotional event are eligible for credit or exchange only;

SALE

Items marked as “Final Sale - No Returns or Exchanges” cannot be returned. If goods are returned despite this policy, the items will be returned to you for an additional charge;

OFFER CODE

Orders placed using a promotional code that provides a discount on the order (excluding our 10% welcome offer) will only be eligible for a credit or exchange;

Returns Exemptions

Items that have been worn, washed or damaged by the customer can not be returned under any circumstances. All items on sale are final sales and can not be traded or credited.

 

Cancellation Policy

If you change your mind about your purchase, contact us at  and we'll have a look at it. When an order has already been sent by post, it is not possible for us to cancel it or change its destination info@lilys-summer.com.

 

Defective items

We take the time to inspect all items before sending them to you. We are sorry if the goods are not in perfect condition when they are received. If so, contact us at info@lilys-summer.com by sending us a photo of the damaged item. We will send you the return and exchange instructions.

Error in the order

If you have received an item that you have not ordered, please contact us at info@lilys-summer.com and we will be able to solve it for you.

Items Sold out

We strive to update the inventory of the online store regularly. If an item becomes unavailable during the processing of your order, we will contact you immediately by email to keep you informed of the situation and will make a refund on the same method of payment as your purchase as soon as possible.